Opportunity: to understand the economic costs and service access benefits and provide evidence to guide embedding of Western Australia Country Health Service’s ETS into additional rural and remote communities.
Opportunity: explore consumer preferences, expectations and experiences with telehealth especially in relation to allied health care that could inform future health policy, service planning and digital health investment.
Opportunity: In response to COVID-19, the use of telehealth has expanded rapidly exposing skills and capability gaps. In order to deliver effective telehealth services and optimise patient outcomes, employers are seeking flexible ways to upskill workers in parallel to their day jobs so learnings can be applied for immediate impact.
Opportunity: investigate implementation challenges and better understand the capabilities that are needed for more effective and sustainable telehealth delivery.
Opportunity: This project evaluated the Alfred Health’s COVID Community Care Pathway Program to identify lessons that could shape future virtual care programs and pandemic preparedness initiatives.
Opportunity: identify feature needs of telehealth end-users and address the gap by developing practical features to enhance telehealth experiences and support better patient understanding after a virtual consultation.
Opportunity: This project examined the impact of government and industry-led policy and service delivery changes in response to the outbreak of COVID-19 and explored how Australia could move toward a truly reimagined healthcare system enabled by digital technologies.
Opportunity: This project sought to harness near real-time electronic general practice (GP) data to provide actionable insights for policy and healthcare decision-making.
Opportunity: The COVID-19 pandemic accelerated the adoption of telehealth across Australia, but little was known about how consumers experienced and valued virtual care. This project addressed a significant evidence gap by examining consumer preferences, experiences and expectations regarding telehealth and its future role within Australia's healthcare system.
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