Upskilling clinicians to effectively deliver telehealth consultations: a collaborative micro-learning pilot

In response to COVID-19, the use of telehealth has expanded rapidly exposing skills and capability gaps. In order to deliver effective telehealth services and optimise patient outcomes, employers are seeking flexible ways to upskill workers in parallel to their day jobs so learnings can be applied for immediate impact. La Trobe University, Curtin University, and WA Country Health Service (WACHS), in partnership with Obvious Choice, have collaborated across two internship projects to design a telepresence (telehealth etiquette) micro-learning course proof of concept for clinicians and an associated marketing plan to encourage workforce uptake and engagement. The purpose of this third internship project is to finalise the course content, embed it within Obvious Choice’s Forgot-Me-Not technology platform, and implement and evaluate it as a pilot with WACHS clinicians.