Enhanced Telehealth Capabilities for Improved Patient and Clinician Experiences

Opportunity

This collaborative project will identify feature needs of telehealth end-users and address the gap by developing software features to enhance the telehealth experience. This will be achieved through implementing experience-based co-design, prototyping, and evaluation methods in real-world settings. 

Project objective

A Patient Consult Summary software app be customised and developed as a feature add-on for use on the Healthdirect Australia telehealth platform. The app will enable health practitioners to create and share a consultation summary with patients before the end of a Video Call consultation. The app will be co-designed and iteratively tested with clinicians, patients, carers using an agile research and development approach.