Enhanced Telehealth Capabilities for Improved Patient and Clinician Experiences
Project Participants
Department of Health Victoria, Healthdirect Australia, Melbourne Health, Monash Health, Monash University, University of Melbourne
Status: Completed
Opportunity
This collaborative project will identify feature needs of telehealth end-users and address the gap by developing software features to enhance the telehealth experience. This will be achieved through implementing experience-based co-design, prototyping, and evaluation methods in real-world settings.
Project objective
A Patient Consult Summary software app be customised and developed as a feature add-on for use on the Healthdirect Australia telehealth platform. The app will enable health practitioners to create and share a consultation summary with patients before the end of a Video Call consultation. The app will be co-designed and iteratively tested with clinicians, patients, carers using an agile research and development approach.
Publications
- End-user PublicationPublished 11th February 2025Understanding Experiences of Telehealth in Palliative Care: Photo Interview Study
- Written Conference PaperPublished 17th September 2024Challenges and Strategies of Inter-Disciplinary Research and Development: Lessons from a Telehealth Project
- Written Conference PaperPublished 5th November 2024A Picture Is Worth a Thousand Words: Designing a Tele-Health Solution Using Photo Elicitation
- Written Conference PaperPublished 16th October 2024Recruiting Participants in Digital Health: Lessons from a Palliative Care Telehealth Project
- Symposium PublicationPublished 24th June 2025Recruiting Participants in Digital Health: Lessons from a Palliative Care Telehealth Project
- Refereed Journal ArticlePublished 11th February 2025Understanding Experiences of Telehealth in Palliative Care: Photo Interview Study
