Determining consumer preferences and experiences regarding telehealth

Project Participants

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State: Western Australia

Status: Ongoing


Use the experiences of the COVID-19 pandemic to examine consumer preferences for modes of healthcare delivery, telehealth or otherwise.

Project objective

This project is focused on recognising the prime role of the consumer in healthcare and will draw heavily on consumer and community experiences of healthcare delivery.

With the increase in adoption of telephone and video telehealth consultations during the Covid-19 pandemic, researchers will look to gather evidence around how consumer’s preferences have or haven’t changed following exposure to new modes of healthcare delivery.

Currently there is limited information on consumer preferences and experiences in relation to telehealth. Such information is key to informing policy development, the development of new funding incentives and new or different frameworks for monitoring the quality of digitally supported care models.

This work will look to openly share knowledge and expertise; and promote and provide access to resources that support consumers to make informed healthcare delivery decisions.


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