Determining consumer preferences and experiences regarding telehealth and embedding the consumer into reimaging healthcare in Australia

Opportunity

Use the experiences of the COVID-19 pandemic to examine consumer preferences for modes of healthcare delivery, telehealth or otherwise.

Project objective

This project focused on recognising the role of the consumer in healthcare and drew on consumer and community experiences of healthcare delivery.

With the increase in adoption of telephone and video telehealth consultations during the Covid-19 pandemic, researchers gathered evidence around how consumer’s preferences have or haven’t changed following exposure to new modes of healthcare delivery.

This team shared knowledge and expertise; and promoted and provided access to resources that support consumers to make informed healthcare delivery decisions.