Improving Patient Care and Flow Management Using an Integrated Digital Platform – an Independent Benefit Analysis

Start Date

18 September 2025

End Date

30 October 2026

Project Participants

Status: Completed

Opportunity 

Health services are under increasing pressure to improve patient flow while maintaining quality care and operational efficiency. The Northern Adelaide Local Health Network (NALHN) implemented Alcidion’s Miya Precision platform to provide staff with timely access to information needed to optimise the match between patients’ needs and available inpatient beds and improve patient flow throughout hospital. 

The project provided an opportunity to independently evaluate whether integrated digital workflow tools such as an electronic patient journey board could improve patient care coordination and hospital performance. 

Project Objectives  

This project aimed to deliver on the following: 

  • Identify benefits and the impact on patient-related outcomes of implementing Miya Precision tools with quantitative and qualitative before and after analysis. 
  • Demonstrate the role of an advanced integrated digital patient flow platform in supporting process change. 
  • Contribute robust evidence on the benefits of implementing integrated digital patient flow solutions for more effective decision support, which can then be shared to the wider health services research community and support adoption of digital health solutions across the Australian health sector. 

Preliminary findings demonstrate encouraging signs of benefit, with indications of significant reductions in unplanned patient length of stay and reduced emergency department boarding times. Operational feedback also identified improvements in communication, information visibility, multidisciplinary teamwork and discharge planning processes.

The project provides further evidence that enterprise-scale digital patient journey management platforms can support more effective coordination of complex hospital care pathways. The findings have implications for healthcare policy, digital transformation in hospitals, and future digital health investment in the Australian healthcare sector for improving healthcare efficiency and patient outcomes. 

Integrity, Excellence,
Teamwork and Authenticity

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