Evaluation of patient experience of virtual care at rpavirtual

Opportunity 

Virtual hospitals are emerging as a critical model of care for delivering hospital-level services remotely. Patient-facing mobile applications play an increasingly important role in supporting remote monitoring and patient engagement, yet evidence on their real-world impact remains limited. This project sought to address this gap by evaluating the use of a patient-facing application within Australia’s first virtual hospital for acute respiratory care. 

Project Objectives  

The project sought to evaluate and optimise a patient-facing application used in remote monitoring, understand the experiences of patients, carers and healthcare workers, identify implementation barriers and facilitators, and develop evidence-informed recommendations to improve future virtual care models.