Opportunity
The Impact of a Virtual Emergency Department on Patient Activity and System Efficiency project is focused on improving how virtual emergency department services are delivered and how patients experience them. This project, led by La Trobe University in collaboration with Northern Health and the Victorian Department of Health, aims to understand and enhance the experience of patients, doctors, and caregivers using virtual emergency services. The Victorian Virtual Emergency Department (VVED) offers 24/7 medical advice and treatment for non-serious health issues, reducing the strain on busy emergency rooms. The project will evaluate and provide evidence of the effectiveness of the virtual ED model of the Victorian Virtual Emergency Department (VVED). A framework for assessing the value of virtual care models will account for the ways in which virtual care programs like the VVED can impact on the whole system by assessing the benefits to patients, clinicians, funders, and society.
