Understanding Health Consumer Perspectives of AI in Digital Health

Opportunity

This project will explore how health consumers (e.g., patients, carers, public) perceive the use of Artificial Intelligence (AI) in digital health, with a focus on AI-generated summarisation of health information. As AI tools become increasingly integrated into healthcare systems, understanding how they are received by patients, carers, and the public is critical to ensure safe, ethical, and effective adoption in Australia.

By generating consumer-driven insights, this project will support the design, communication, governance and possible policy planning of AI based technology solutions in digital health, guiding how new technologies can be developed to be trusted, accessible, and user-aligned.

Project Objectives

This project aims to:

• Conduct a literature review to identify existing knowledge, frameworks, and research gaps on consumer perceptions of AI in digital health.
• Explore health consumer perceptions of AI-based health information summaries in digital health, including attitudes, concerns (eg., Ethics, privacy, security, trust, safety, governance…), usefulness/fit-for-purpose, and usability.
• Analyse perceived benefits, risks, limitations, and opportunities related to AI applications in digital health communication.
• Provide actionable recommendations for digital health developers, policymakers, governance teams, health service providers, and clinicians to support inclusive and responsible AI implementation.

Project Team

• Prof Rashina Hoda, Faculty of IT, Monash University
• Dr Wei Zhou, Faculty of IT, Monash University
• Dr Joycelyn Ling, DHCRC