Reducing diabetes management errors in Australia: A healthcare workforce educational platform

Start Date

26 February 2024

End Date

1 October 2026

Project Participants

Status: Completed

Opportunity 

Diabetes management is a complex field, requiring evolving knowledge and practices to reduce the risk of costly and irreversible complications. Despite the education required, diabetes continuing professional development (CPD) among Australia’s 1 million health workers is limited. 

There is a clear clinical need and market opportunity for a digital solution that provides a diabetes education program. The Western Diabetes Education Program (WDEP) is an existing online platform tailored for health workers to self-assess and attain competence in diabetes knowledge and practice. This project aimed to modernise and further develop WDEP as a fit-for-purpose solution for workforce eLearning in clinical environments. 

Project Objectives 

The project aimed to enhance the WDEP, addressing critical technical gaps in providing personalised content based on individual competencies and exploring if AI and machine learning could further improve learning outcomes, as well as seeking to validate such methodologies in clinical settings. 

It also sought to assess the feasibility, acceptability and preliminary effectiveness of the WDEP.AI approach and create a reusable pathway for expansion into other healthcare continuing professional development settings. 

The project delivered a working WDEP.AI platform with renewed competency-based diabetes education content, assessment materials, and learner analytics.  

The project generated implementation evidence, showing that protected learning time, workflow alignment and active re-engagement are critical to sustained participation in digital workforce education. 

The project also developed an approved clinical evaluation pathway, however the evaluation has yet to be completed. 

The practical digital health education asset (WDEP.AI) supports diabetes management through workforce education, with foundational content, analytics functionality, and governance infrastructure for use with hospital and aged care staff. 

The learnings from implementing this online workforce training reinforce that beyond good technology and high-quality content, successful adoption in the workplace requires health workers to be supported by protected learning time, clinical workflow integration, and organisational mechanisms. 

Integrity, Excellence,
Teamwork and Authenticity

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