Evaluation of patient experience of virtual care at rpavirtual

Project Participants

Status: Ongoing

Opportunity

Many virtual hospital services were created in a swift response to the COVID pandemic. However, whether they are ‘optimal’ models of care for long-term service delivery remains questionable. In particular, there is limited evidence on the patient/carer perspective, especially the role of a patient-facing app for remote monitoring during virtual hospitalisation.

This project will use a mixed methods analysis of pre-post implementation of a patient-facing app for monitoring of Acute Respiratory patients during virtual hospitalisation.

The project will aim to provide evidence-based recommendations on:

  1. Ways to optimise use of patient-facing app;
  2. Preliminary efficacy data of patient-facing app;
  3. Identify features of patient-facing apps that are well-utilised by patients, carers and healthcare workers.

Throughout the project, we aim to make recommendations on ways to use patient-facing app for other models of care, helping virtual hospital services to run in a more sustainable way, without affecting key quality of care measures (e.g. patient experience, patient safety, clinical measures, process measures).

Evidence-based recommendations will be delivered to the clinical team throughout the project to elicit feedback, such that immediate actions can be tested and implemented at the earliest possibility.

Project Objectives

  1. To identify views, experiences, barriers and facilitators, reported by patients/carers and healthcare workers (clinical, non-clinical), on the use of patient facing app in remote monitoring of a virtual hospital service.
  2. To compare differences in patient-reported measures, hospital model of care measures (clinical, process), and health economics data (subject to availability) between pre- and post- implementation of patient-facing app in virtual hospital service.
  3. To assess usage of patient-facing app and completeness and quality of data entered by patients/carers for EMR data integration.
  4. To make recommendations that will improve the patient and clinician experience using the app, whilst maintaining key quality measures of care.

Integrity, Excellence,
Teamwork and Authenticity

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