Evaluating the impact of an electronic patient journey board at Alfred Health

Opportunity 

Efficient patient flow is critical to delivering timely, safe and coordinated healthcare. Patient progression and bed management has traditionally involved a combination of manual and paper-based processes, creating risks associated with inconsistent information, duplication of data, limited visibility across sites and delayed decision-making.  

To support a more connected and data-driven model of care, Alfred Health implemented an electronic patient journey board (ePJB) solution using Alcidion’s Miya platform. Patient journey boards are a visual management tool used to provide access to critical information about each patient’s current progress such as active referrals, discharge plan and discharging barriers for facilitating timely discharge.  

This project set out to independently evaluate the impact of the Alcidion ePJB across Alfred Health sites. 

Project Objectives  

The project aimed to evaluate the effectiveness and impact of the ePJB across Alfred Health’s Alfred, Caulfield and Sandringham campuses, examining whether the ePJB improved the accuracy and visibility of patient information, strengthened discharge planning processes, supported bed management and patient flow, reduced variation in ward-based information systems, and improved staff experience compared with traditional manual whiteboards.