Carepage Happy Life Index validation and impact on NPS

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Opportunit

Help Australian consumers make informed decisions when it comes to navigating the complexities of the aged care system.  

Project objective

This project will establish the reliability and acceptability of the Happy Life Index (HLI) and will provide the foundation for further predictive analytics to support the adoption of the HLI across the aged care sector.

Launched in 2019, the Happy Life Index encourages providers to measure and publish information on the Quality of Life (QoL) of aged care residents. The HLI measures the QoL indicators that providers can have a direct impact on such as food quality, staff presence, care quality, friendliness of staff, activities and lifestyle, environment & cleanliness, and management. 

Currently, there are no sector-wide benchmarks to easily compare aged care services. This research will provide an independent evidence base for the reliability, sensitivity and practical utility of the HLI to fill this void, so that consumers can make informed decisions about care options for their aged, loved ones. 

 

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