Closing Australia’s Patient Reminder Preferences Knowledge Gap with Shayma

Unplanned non-attendance, defined as instances where patients miss their scheduled healthcare appointments, significantly wastes resources in healthcare systems. In recent years, digital communication tools have evolved and provided various options to boost appointment attendance and reduce missed appointments. Among the most common strategies used to facilitate attendance are reminder systems. However, the success of reminders often varies across different contexts.

Additionally, literature suggests that the effectiveness of these strategies hinges on factors such as provider and patient preferences, specific patient needs, and available resources. Given this context, it’s crucial to elicit consumer preferences and their needs when developing strategies to improve attendance at healthcare appointments. Moreover, understanding how patients value different characteristics of commonly used solutions (e.g., appointment reminders) may lead to better systems, reduced non-attendance, increased patient engagement, and more efficient use of resources.

In this video, we present the findings from our study that looked at consumer preferences for a healthcare appointment reminder in Australia.

The video below was created by Shayma in collaboration with scientific visual communication specialists Graphics et al. as part of a DHCRC visual communication activity.

Read about Shayma’s research:  Consumer Preferences for a Healthcare Appointment Reminder in Australia: A Discrete Choice Experiment