Governance and legality

Telehealth consultations follow the same standards as face-to-face consultations. This means complying with privacy legislation and the standards of practice that have been set by the peak professional regulatory bodies both in your state or territory, and nationally.

Here is a checklist to make sure you have this covered:

Telehealth standards framework and quality planning guidelines
  • ACRRM Telehealth Advisory Committee. ATAC Telehealth Standards FrameworkAustralian College of Rural and Remote Medicine (16 May 2016)
  • SAI Global Standards and Legislation. AS ISO 13131:2017 Health informatics telehealth services – quality planning guidelines. Standards Australia. (23 October 2017)  This technical specification adopts International Organisation for Standardisation Technical Standards (ISO/TS 13131:2014) as an Australian Standard which provides advice and recommendations on how to develop quality objectives and guidelines for telehealth services that use information and communications technologies (ICTs) to deliver healthcare over both long and short distances by using a risk management process. Key requirements considered are:
    • management of telehealth quality processes by the healthcare organization
    • management of financial resources to support telehealth services
    • processes relating to people such as workforce planning, healthcare planning, and responsibilities
    • provision of infrastructure and facilities resources for telehealth services
    • management of information and technology resources used in telehealth services
  • Ethico-legal issues in Telehealth. Australian College of Rural and Remote Medicine (2012)
  • Telehealth in general practice: telehealth governanceNZ Telehealth (2020)
Privacy and information security guidance documents

Office of Australian Information Commissioner

Australian Cyber Security Centre

MBS Online

Please also refer to the Data security concepts and entry reading for more information.

National boards codes, guidelines, policies
Telehealth guidance from government agencies

Telehealth guidance and policy documents from professional peak bodies
MBS and private health insurance billing
Further readings on clinical governance in digital health and telehealth

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